This refers to a dedicated communication channel established for reporting incidents that do not require immediate police intervention. Examples of appropriate uses include reporting minor property damage, filing a noise complaint, or providing information related to a past crime where there is no immediate threat to life or property.
The availability of this service is crucial in optimizing emergency response resources. By diverting non-urgent calls away from the primary emergency line, it ensures that critical situations receive prompt attention. Historically, the establishment of such systems has reduced the burden on emergency lines, leading to faster response times for genuine emergencies and improved overall public safety.