This specific contact method serves as a direct line to a pharmaceutical benefits manager. Individuals utilize it to gain access to support services related to their prescription medications and healthcare plans. For example, a beneficiary might use this means of communication to inquire about formulary coverage or to resolve issues related to claims processing.
Access to this support channel is crucial for resolving medication-related inquiries and ensuring efficient benefits management. Historically, such access points were less readily available, leading to delays and complexities in navigating healthcare benefits. The provision of this direct line facilitates streamlined communication and potentially reduces administrative burdens for both patients and healthcare providers.